Around 250 participants converged upon Traverse City, Michigan in early October for the 2012 Fall Quality Conference. The conference served as a way for UAW Quality Representatives, Quality Managers and Quality Operating System Coordinators (QOSCs) to come together, share their knowledge, learn new skills from expert instructors, work through issues, and then take that experience back to the plant floor.
For a long time, the Quality Office has been about increasing standardization and ensuring adherence to processes and procedures. The training was centered on four key areas of focus: (1) FPS/QOS Integration, (2) FPS Form 4 – Critical X’s, (3) Appreciative Inquiry and (4) CCC 6-Panel. Participants were involved in team activities and discussions that were designed to encourage deeper and more specific assessments of customer concerns at the workstation.
This was also the first Quality Conference for Dave Berry, the new UAW Co-Chair of the National Quality Committee. He commented that he could see the support for our base operators in stopping defects at the workstation and “the networking, between the plants to continue to drive what we have is great. We still have to strengthen our current assessments and tools… becoming even more focused on the details within the workstation will drive our Quality performance.”
Overall, the 2012 Quality Conference was an excellence learning experience. From the classroom to the assembly line, we are showing what we can achieve when the UAW and Ford work together to improve quality and go further for our customers every day.
Check out the gallery below to see your quality personnel in action.