The UAW-Ford “Best-in-Class” Quality Program is another major UAW-Ford joint effort to ensure worker participation in achieving continuous improvement in the quality of Ford products.
The Joint Quality Improvement Steering Committee, established in 1987, directs the program. The primary goal of the committee is to achieve best-in-class quality levels by creating work environments that encourage full contribution from each worker.
The UAW-Ford National Quality Committee is the action arm of the Steering Committee. It works with division and local quality committees and develops quality education and training programs, new quality initiatives and quality-related communications]\
With the goal of total customer satisfaction, the “Best-in-Class” Quality Program provides for the involvement of local Unions and plant management from the earliest stages of the manufacturing process all the way to the final product. This reflects the recognition, by both the Union and the Company, that quality is vital to true long-term success and job security.
The “Best-in-Class” Quality Program
Ensures worker participation in achieving continuous improvement in the quality of Ford products. Develops training programs aimed at quality-related orientation and education.
Error Proofing — a 12-hour course that provides an applications-oriented study designed to teach participants how to error-proof manufacturing operations. The course first presents the fundamental concepts of error proofing, and then shows illustrative examples. The participants will discover examples of error proofing on the plant floor, and they will identify and develop an opportunity to apply error proofing.
Prevent Recurrence — The 8-hour training course has been developed to provide participants with an improved awareness and understanding of the principles required to successfully implement the Prevent Recurrence problem solving methodology. This methodology incorporates the strategies of Managing Decision Making, Enhanced 8D Problem Solving and the Process Improvement Methodology within a single system.
Quality Leadership System — The QLS is an electronic system used to manage quality related data in assembly plants. The system gathers inspection and audit data, repair actions, and campaign results. The basic objective of the QLS is to provide a consistent means of managing quality data throughout all areas of all final assembly plants.
Basic Quality Training — This quality related training course is designed to improve the performance of plant quality operating system teams. The training incorporates vital concepts and practices that every Ford location uses to insure quality products and is presented in modular format.
Certified Quality Specialist — Offered by Wayne State University for the UAW-Ford National Quality Committee, this program is designed to provide basic and advanced training for the UAW Quality Representatives. Participants in this program will complete a variety of courses related to the field of quality. Those who complete the program by successfully passing each course or appropriate proficiency exam will earn a Certified Quality Specialist Certificate from Wayne State University.