Quality VSCRP Conference: July 31, 2014

By UAW Ford Joint Programs • In News, QualityComments Off on Quality VSCRP Conference: July 31, 2014


Approximately 36 VSCRP representatives from various Ford locations attended the VSCRP Conference.
All Rep went on a field trip to the Flat Rock Assembly Plant where the group took a tour of the facility, while at the plant the group was split into 2 smaller groups and each group participated in:
A review of the Six-Step process to vehicle concerns and participated in focus group discussion.
After the tour the group returned to the NPC for a full afternoon of training/guest speakers:
o   Steve Peplinski spoke on New Model Launch Support
o   Mike Frommann spoke on the Recall Process
o   Ryan Gillenwater discussed the current state of Dealer/Customer Relations
o   Greg Cottrell gave an Executive Liaison Department overview
After the guest speakers the group participated in more Focus group discussion and plant report outs.
At the end of conference- everyone received a Participation Certificate

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